IT Temporary Support
Core
Provide first-level technical support to company users, ensuring proper functioning of computer equipment, corporate applications, and associated systems.
Role type
IT Temporary Support Specialist (Help Desk)
Builds
IT support services for end-users across assigned locations
Domain
Corporate IT / Hardware & Software Support
Required skills
Hardware troubleshooting, software support, remote diagnostics, user training, asset management, printer support, IT policy compliance
Preferred skills
Corporate multi-location experience, English (intermediate-high), Portuguese (basic)
Technologies
Microsoft Windows, Microsoft 365, VPN, remote support tools
Responsibilities
Provide on-site and remote technical support for hardware, software, and communication devices; install, configure, replace, and maintain basic computer equipment; diagnose and resolve first-level incidents; assist users with tool usage and provide basic training; manage hardware request, preparation, and assignment; collaborate on IT asset inventory management; support HR in onboarding/offboarding processes; provide administrative support to the IT department; ensure compliance with corporate IT policies.
Seniority
Entry-level to Junior, hands-on IC
