Customer Care Communications Analyst
Core
Manage incoming customer cases, resolve inquiries, and serve as a bridge between customers and internal teams.
Role type
Customer Care Analyst
Builds
Customer support experience and resolved case outcomes
Domain
SaaS / HR Technology
Deliverable
client delivery
Required skills
Case management, written and verbal communication, issue escalation, data interpretation, multitasking, adaptability
Preferred skills
CRM or ticketing platform experience (Salesforce, Jira)
Responsibilities
Manage incoming case queue, communicate with customers across written and verbal channels, collaborate with analysts to track inquiries, escalate complex issues to partners
Seniority
Mid-level (3+ years experience)
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