Junior Account Manager
Core
Manage newly sold customers through a structured onboarding journey to ensure early retention, product adoption, and growth discovery.
Role type
Junior Account Manager (Onboarding)
Builds
Customer onboarding readiness and early post-sale value realization
Domain
Data and software services for vehicle lifecycle and digital identity
Deliverable
product features
Required skills
Customer enablement, cross-sell/upsell execution, CRM proficiency, training coordination, conflict resolution, multi-tasking
Preferred skills
Fluency in English and Spanish, experience in customer-facing roles (account management, customer success, onboarding, inside sales, or support)
Responsibilities
Manage portfolio of newly sold customers through onboarding stages; drive early retention outcomes with proactive follow-up; deliver or coordinate customer training experiences; embed growth discovery questions to identify expansion opportunities; support revenue growth initiatives tied to onboarding; maintain accurate activity and status in CRM tools; partner with internal stakeholders to resolve onboarding barriers.
Seniority
Junior, hands-on IC
