Supervisor, Student Records
Core
Lead a high-performing Student Records team to ensure accurate, timely, and high-quality service for students, overseeing daily operations, workflow, and performance.
Role type
Senior IC team lead (student records operations)
Builds
Student records management systems and processes
Domain
Higher education administration
Required skills
Team leadership, operational management, data analysis, process improvement, cross-functional collaboration, compliance management
Preferred skills
Student Affairs experience, advanced knowledge of student records systems
Technologies
Microsoft Office, multiple student records systems
Responsibilities
Lead daily operations for the Student Records team, Manage team performance through coaching and training, Oversee workflow distribution and queue management, Partner across teams as a subject matter expert, Identify trends to inform process improvements, Ensure compliance with institutional policies
Seniority
Senior, hands-on IC