School of Business: Program Mentor (Full-Time)
Core
Provide direct coaching, guidance, and proactive support to online students to ensure their academic progress and success within competency-based degree programs.
Role type
Senior student success mentor / instructional coach
Builds
Student graduation outcomes and academic progress in online degree programs
Domain
Higher Education / Online Learning
Required skills
Student mentoring, coaching, goal setting, data entry, database management, written communication, interpersonal communication, technology-based teaching
Preferred skills
Distance education experience, ICF coaching certification, business degree
Technologies
Data entry tools, email platforms, calendar systems, word processing, database programs
Responsibilities
Monitor student progress and offer proactive outreach, respond to urgent student needs via email and phone, maintain student-friendly schedules including evenings and weekends, collaborate with university professionals to foster a positive learning atmosphere, utilize technology platforms to aid academic progress.
Seniority
Mid-Senior level, hands-on IC