Lead/Senior System Manager
Core
Manage stakeholder relationships, design solution experiences, and oversee the end-to-end delivery and operations of IT services and applications.
Role type
Senior IC System Manager / IT Project Manager
Builds
IT services, applications, and digital solutions for business stakeholders
Domain
IT Service Management, Cloud Infrastructure, SRE
Required skills
stakeholder management, solution business analysis, vendor contracting, project delivery, quality assurance, operations management, SRE practices, cloud platform management, infrastructure-as-code, container orchestration, observability, project management software
Preferred skills
Government Instruction Manual 8 knowledge, coding languages, database knowledge, application architecture, IT security knowledge
Technologies
AWS, GCP, Azure, Terraform, OpenShift, Kubernetes, CI/CD, Elastic, Grafana, Prometheus, JIRA
Responsibilities
Build and manage strong relationships with business stakeholders; Design and deliver solution experiences meeting user needs; Map service requirements to technical requirements; Manage outsourced vendors and in-housed contractors; Ensure compliance to ICT Governance policies and standards; Plan and manage IT projects within scope, cost, and schedule; Manage day-to-day operations of IT services; Define and track SLOs and error budgets; Implement monitoring, logging, and alerting systems.
Seniority
Senior, hands-on IC