Manager/Senior Manager, Outreach Experience & Strategy (WOD)
Core
Design, deliver, and continuously improve workforce outreach programmes and digital platforms serving diverse segments including senior workers, fresh graduates, and back-to-work individuals.
Role type
Senior Manager, Workforce Outreach & Strategy
Builds
Funding-administered outreach programmes, digital platforms, and user journey enhancements
Domain
Public sector workforce development and digital services
Required skills
Programme management, digital transformation, service design, vendor management, stakeholder engagement, data analysis, strategic planning, budget management
Preferred skills
Digital product management, user-centred design, event management, procurement knowledge
Technologies
Microsoft Office, collaboration tools
Responsibilities
Drive programme management for funding administration and performance monitoring; support digital platform enhancements and user journey design; manage vendors and contract deliverables; evaluate project outcomes using participation data; coordinate integrated delivery across platforms and activities
Seniority
Senior Manager, hands-on IC with strategic oversight