Telecommunicator I
Core
Answers 911 emergency calls, non-emergency inquiries, and coordinates police, fire, and EMS dispatch operations to facilitate public safety responses.
Role type
Entry-level emergency telecommunicator (911 dispatcher)
Builds
Emergency response coordination and non-emergency service routing
Domain
Public safety / Emergency services
Required skills
Active listening, rapid information assessment, multi-tasking under pressure, database management, radio communication, crisis de-escalation, geographic mapping interpretation, CAD system operation, TDD usage
Preferred skills
None stated
Technologies
Computer-aided dispatch (CAD), radio systems, TDD, geographic mapping tools
Responsibilities
Answer and process life-threatening 911 calls; coordinate law enforcement incidents and resource deployment; manage non-emergency citizen inquiries; maintain accurate records in law-enforcement databases; communicate with field units during complex emergencies.
Seniority
Entry-level, probationary