Student Services Coordinator
Core
Front-line coordinator for student wellness and accessibility services, acting as the initial point of contact to assess needs, triage inquiries, and connect students with appropriate professional support.
Role type
Student Services Coordinator (Health & Clinical Operations)
Builds
Student wellness and accessibility support services
Domain
Higher Education / Student Health & Wellness
Deliverable
client delivery
Required skills
verbal de-escalation, motivational interviewing, document management, EMR charting, triage, crisis management, administrative coordination, data entry, meeting minute preparation, correspondence composition, privacy compliance (PHIPA/FIPPA)
Preferred skills
Medical Secretary certification, experience in health sciences or social work
Technologies
EMR systems, SR Fax, word processing, spreadsheet, database, web-based applications
Responsibilities
Greet and direct students to appropriate wellness services; monitor behaviors and de-escalate high-risk situations; record and file interaction details in EMR; process Release of Information requests; coordinate with SWAC team and monitor physician schedules; maintain front desk procedures and filing systems; arrange meetings and prepare minutes; compose newsletters and emails; manage office logistics and appointment scheduling.
Seniority
Entry-level / Part-time casual