Senior IT Operations Center Analyst
Core
Senior IT Operations Center Analyst ensuring maximum service availability, provisioning network services, and providing support for engineering teams at a healthcare organization.
Role type
Senior IC network operations analyst
Builds
Network monitoring tools, automation scripts, and standardized operational processes
Domain
Healthcare IT / Network Infrastructure
Required skills
Network troubleshooting, Solarwinds NMS, Wireshark analysis, Windows Server administration, Virtualization (Citrix, VMware), Process improvement, Root cause analysis, Technical documentation
Preferred skills
Team lead experience, CCNA, MCSE, ITIL, CompTIA Network certifications
Technologies
Solarwinds, Wireshark, Windows Server 2012/2016, Citrix, VMware
Responsibilities
Design, analyze, install, test, configure, and administer monitoring software for network infrastructure; Troubleshoot network, infrastructure, server, or application issues and implement corrective measures; Identify and implement process improvements and document technical diagrams; Provide high-level technical support for mission-critical clinical and business applications; Mentor peers and provide insight to management on operational issues.
Seniority
Senior, hands-on IC with mentorship responsibilities
