Call Center Rep II-Health Plan
Core
Provide accurate, prompt, and courteous service to Cook Children's Health Plan members and providers in a fast-paced call center environment.
Role type
Customer service representative (health plan)
Builds
Member and provider support services
Domain
Healthcare / Insurance
Deliverable
client delivery
Required skills
Bilingual English/Spanish, Medical/insurance terminology knowledge, Call center experience, Hospital/Government program experience, Microsoft Office proficiency, Priority management
Responsibilities
Respond to member and provider inquiries immediately, Collaborate with care delivery team members, Manage priorities and complete tasks within outlined timeframes
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