User Support Analyst
Core
Provides Tier 2 technical assistance, problem resolution, and customer service to enterprise staff by installing, configuring, and maintaining desktop hardware, software, and peripheral devices.
Role type
Tier 2 IT User Support Analyst
Builds
Reliable and efficient desktop computing services
Domain
Public Sector / IT Operations
Required skills
Technical Support, Incident Resolution, Hardware Installation, Software Maintenance, Application Packaging, Documentation, Security Compliance
Preferred skills
Customer Training, Policy Compliance
Responsibilities
Provide Tier 2 technical assistance, resolve problems, install and maintain desktop hardware/software, ensure compliance with IT standards and security policies, contribute to system integration and application packaging.
Seniority
Mid-level, hands-on IC
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