Customer Service Representative
Core
Provide quality customer service via phone, email, and chat in a contact center for a mutual insurance company, resolving issues and fulfilling requests for insureds and customers.
Role type
Customer Service Representative (Contact Center)
Builds
Customer confidence, loyalty, and retention by resolving service requests and claims information.
Domain
Insurance / Customer Support
Deliverable
client delivery
Required skills
telephone communication, email communication, chat communication, data entry, system navigation, critical thinking, problem-solving, computer literacy
Preferred skills
Spanish language proficiency, Property & Casualty Producers License
Responsibilities
Answer high volume of telephone calls for assigned line of business, listen to and assess customer needs to take appropriate action, navigate multiple systems to gather information and document actions, record and file provided information in appropriate system applications.
Seniority
Entry-level, supervised IC
