Customer Advisor
Core
Primary liaison between customers and technicians, ensuring transparency and trust throughout the vehicle service and repair process.
Role type
Customer Advisor (Service Department)
Builds
Service repair orders, customer communication updates, and service payment processing for CarMax customers.
Domain
Automotive retail / Aftermarket services
Deliverable
client delivery
Required skills
Customer service, communication (in-person and phone), record keeping, cash handling, multitasking, safety compliance
Responsibilities
Greet service customers professionally, manage incoming service calls and provide status updates, create and process repair orders, consult on recommended repairs and obtain ESP claim approvals, handle service payments, balance multiple priorities in a fast-paced environment, maintain a clean and orderly work area.
Seniority
Entry-level / Individual Contributor