Manager, Product Research - Product Experience Clinics & KPIs
Core
Lead a team of researchers and analysts to bring the voice of the customer into GM's vehicle software, digital experiences, and emerging technologies, translating complex customer learning into clear product direction.
Role type
Manager, Product Research (Customer Experience & KPIs)
Builds
Vehicle software-orchestrated customer experiences and digital features
Domain
Automotive / Connected Vehicle / Software Product
Required skills
People leadership, project execution, qualitative and quantitative research design, stakeholder management, cross-functional collaboration, critical thinking, AI-enabled tool proficiency
Preferred skills
Software product development experience, post-graduate degree, direct market research experience, automotive/mobility ecosystem experience, UX research in in-vehicle experiences
Technologies
AI-enabled research tools
Responsibilities
Partner with product and program teams to define research plans aligned to development milestones; plan, design, and execute bespoke qualitative, quantitative, and mixed-method research; lead and develop a team of researchers and analysts; manage research suppliers, budgets, and logistics; translate research findings into decision-ready deliverables.
Seniority
Manager, hands-on IC with team leadership
