Manager I, Collections and Disputes
Core
Overseeing strategic execution of collection operations within the Order to Cash (O2C) process, coordinating teams to manage DSO, past due percentages, and bad debt.
Role type
Manager I, Collections and Disputes
Builds
Collection operations and dispute resolution processes within the O2C function
Domain
Healthcare / Accounts Receivable
Required skills
Strategic leadership, team management, analytical thinking, process improvement, root cause analysis, policy enforcement, stakeholder collaboration, talent development, change management, financial metrics analysis
Preferred skills
SAP, JDE, or GetPaid experience, multi-country operations, Lean Six Sigma
Technologies
SAP, JDE, GetPaid
Responsibilities
Set long-term goals and drive operational execution for O2C collections; lead and develop supervisors and senior analysts across geographies; coach frontline leaders to manage teams and deliver performance metrics; monitor metrics for collections efficiency, dispute resolution, and overdue reduction; collaborate with senior leadership in Credit, Sales, Disputes, and Cash Apps to resolve issues; handle blocking issues and customer negotiations; champion continuous improvement initiatives; develop and enforce policies for compliance; lead talent development including succession planning and training; ensure optimal team structure and resource allocation; present operational results and strategic proposals to executives; act as change leader for transformation initiatives.
Seniority
Manager I, hands-on leadership