Healthcare Client Service, Advisor - 12 months contract
Core
Deliver reliable customer outcomes and resolve complex medical insurance operations issues via phone, email, and digital channels.
Role type
Senior IC healthcare client service advisor
Builds
Customer service interactions and operational efficiency for medical insurance products
Domain
Insurance / Healthcare
Deliverable
client delivery
Required skills
customer service, complaint handling, prior authorization (PA) processing, Letter of Guarantee (LOG) management, claims handling, inpatient/outpatient arrangement coordination, team supervision, service analytics, process reengineering
Preferred skills
insurance licensing (IA Paper 1, 2, 3, 5), medical background
Technologies
WebChat, Video Chat
Responsibilities
Handle escalated complex cases and complaints, manage long-pending cases, prepare service reports and analytics, support PA and LOG processes, supervise team daily operations
Seniority
Senior, hands-on IC with supervisory duties