Digital Business Consultant
Core
Drive operational strategy and digital transformation for Customer Operations by optimizing processes, delivering product roadmaps, and implementing new solutions to improve efficiency.
Role type
Senior Digital Business Consultant (Operations Strategy & Delivery)
Builds
Operational transformation programs, optimized business processes, and product roadmaps for Customer Operations
Domain
Insurance (Life Insurance) Operations & Digital Transformation
Required skills
Business analysis, Process reengineering, Systems and control implementation, Product roadmap creation, Stakeholder management, Change management, KPI development, User story translation, UAT strategy, Training and support
Preferred skills
Lean Six Sigma, Human Centered Design, Product management, Digital transformation (automation, AI, cloud), Life Insurance/Banking background
Technologies
MS Office (Word, Excel, PowerPoint, Visio, Project), Power BI, Project management tools, Data analysis tools
Responsibilities
Execute product vision and strategy on supported value streams; Identify opportunities for process improvements and automation; Translate business requirements into development-ready user stories; Spearhead system capability reviews and UAT planning; Provide training and support during transformation; Collaborate with IT and business owners to maximize investments.
Seniority
Senior, hands-on IC