Customer Service Coordinator, Cream Global
Core
First point of contact for customers managing enquiries and resolving issues across email and other channels for live music events.
Role type
Customer Service Coordinator
Builds
Customer experiences and operational support for live events
Domain
Live entertainment / Music festivals
Deliverable
client delivery
Required skills
Customer query resolution, CRM system usage, written and verbal communication, complaint handling, administrative support
Preferred skills
UK driving licence, live events experience
Responsibilities
Respond to customer queries and complaints via email and other channels, manage customer interactions through CRM platforms, support development of FAQs and event information, provide administrative support to the manager and team, assist with on-site customer service delivery at events
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