Student Services Support Specialist - Customer Svc Special Intermed
Core
First point of contact for students and external agencies, providing guidance on admissions, registration, financial aid, and academic records.
Role type
Customer service specialist (student services)
Builds
Access to student administrative services and accurate information on college procedures
Domain
Higher education / Student administration
Deliverable
dashboards & analysis
Required skills
Customer service, database management, word processing, knowledge of admissions/financial aid/registration processes
Preferred skills
ISRS experience, ability to train clerical staff, critical thinking
Technologies
ISRS, word processing software, database systems
Responsibilities
Interpret and explain admissions, registration, financial aid, and academic records processes; analyze individual student situations; connect students with advising, counseling, and enrollment support; produce documents and ad-hoc queries for management
Seniority
Individual Contributor, mid-level