Commercial Technology Specialist
Core
Support, maintain, and optimize API client connectivity to WebBeds' hotel distribution platform across the APAC region.
Role type
Commercial Technology Specialist (API Integration & Support)
Builds
Stable API integrations and seamless client connectivity for hotel distribution
Domain
Travel Technology / API Integration
Required skills
API integration management, connectivity monitoring, technical troubleshooting, system performance analysis, technical documentation, cross-functional collaboration, process optimization
Preferred skills
Software development, scripting, SQL queries, Mandarin language proficiency
Technologies
XML, SOAP, REST
Responsibilities
Onboard new API partners and manage connection setup/mapping, monitor and optimize API connectivity performance, diagnose and resolve complex technical connectivity issues, provide technical support via phone/email/chat, create and maintain technical documentation, analyze system performance and client activity trends, collaborate with IT/platform teams to resolve bugs and defects.
Seniority
Mid-level, hands-on IC