Director
Core
Lead the transformation of the Global IT Capability Center (GIC) into a dedicated delivery model, acting as the single point of contact for Marmon business groups to translate demand into scoped, estimated, and prioritized work across enterprise applications, security, data, and infrastructure.
Role type
Senior IC Director of Enterprise Solutions & IT Delivery
Builds
A capability center model delivering projects and outcomes through shared capability pods
Domain
Industrial manufacturing / IT Service Management / Enterprise Architecture
Required skills
Enterprise solution delivery leadership, outcome-based delivery management, commercial discipline (cost-to-serve, pricing), stakeholder management in multi-business enterprises, delivery governance, resource allocation across pods, PMO establishment
Preferred skills
Global capability center or captive shared services experience, manufacturing/industrial business IT exposure, SAP/Microsoft Dynamics/Epicor/Microsoft Fabric familiarity, vendor management
Technologies
SAP, Microsoft Dynamics 365, Epicor, Microsoft Fabric
Responsibilities
Serve as the single accountable point of contact for all Marmon business IT demand; Run structured intake and triage processes to qualify scope and set expectations; Prioritize competing demand across business groups transparently; Build trusted relationships with group IT leaders and business stakeholders; Design and staff capability pods with clear charters and growth paths; Own commercial frameworks including transparent cost allocation and billing; Establish delivery KPIs and reporting cadences for throughput and quality; Define and hold service levels for run and build work.
Seniority
Director, strategic leadership & hands-on delivery governance
