Member Support Consultant | Rockhampton
Core
Drive new membership sales and member retention at a fitness club through community outreach, referrals, and personalized interactions.
Role type
Sales Consultant (Member Support Consultant)
Builds
New memberships and member engagement programs
Domain
Fitness & Health Clubs
Deliverable
product features
Required skills
Sales target achievement, community outreach, telephone lead generation, sales presentations, member retention, problem solving, customer service
Preferred skills
First Aid & CPR certification, rapport building, empathy, tenacity
Responsibilities
Proactively contribute to club sales budget utilising sales promotions and referrals campaigns; Generating and converting high-quality sales leads through community outreach, seeking referrals and the identification of new business opportunities; Achieving the required number of lead contacts via telephone to maximise sales opportunities; Providing sales presentations and tours to prospective members; Creating great member journeys via positive and personalised interactions; Achieving successful outcomes to enquiries; Opening and closing the club as per the club roster; Active involvement in member retention programs, inspiring members to continue their fitness journey; Regular service calls to new and existing members to keep them engaged in their journey - recommending club-based products that would boost their results and amplify their experience
