Family and Client Support Specialist
Core
Partner with refugees, asylees, and immigrants throughout their resettlement journey to promote successful integration, stability, wellness, and long-term self-sufficiency.
Role type
Senior IC case manager (resettlement)
Builds
Continuum of support from arrival to long-term self-sufficiency
Domain
Humanitarian aid / Refugee resettlement
Deliverable
client delivery
Required skills
trauma-informed care, resource navigation, advocacy, case management, community partnership building, crisis intervention, home setup coordination, program compliance
Preferred skills
experience with Preferred Communities Intensive Case Management, knowledge of public benefits systems, ability to operate passenger vans and small box trucks
Technologies
ETO (case management system)
Responsibilities
Conduct client intakes and assessments to develop individualized support plans; coordinate arrival services including airport reception, housing stabilization, and home setup; assist clients in accessing healthcare, behavioral health, public benefits, housing, and employment; maintain regular in-person engagement and monitor progress toward self-defined goals; respond to urgent client needs and crisis situations; transport clients and household goods using personal or agency vehicles; maintain accurate documentation in required systems.
Seniority
Mid-level, hands-on IC