IT Business Relationship Director, Americas
Core
Senior IT partner bridging IT service delivery with program operations (Resettlement, Asylum, Integration, and Crisis/Response/Recovery/Development) across the Americas to align technology priorities with field needs.
Role type
Senior IT Business Relationship Director
Builds
IT service delivery performance, strategic initiatives, and operational consistency across US and LATAM program offices
Domain
Humanitarian aid / Non-profit operations / IT Service Management
Required skills
Relationship management, Business partnering, Program operations, IT service lifecycle management, ITIL frameworks, Stakeholder engagement, Escalation management, KPI/SLA tracking, Cross-office knowledge brokering, Strategic initiative rollout
Preferred skills
Humanitarian/nonprofit experience, ITIL Foundation certification
Technologies
ITIL, Agile/Scrum
Responsibilities
Serve as senior IT partner to program leadership providing strategic guidance on service delivery; Maintain regular engagement cadence to align IT priorities with program needs; Own escalation pathways for issues between helpdesk and engineering; Advise on field viability of IT solutions; Broker cross-office knowledge sharing; Support IT budget planning and compliance; Monitor service delivery performance and KPIs across the region.
Seniority
Senior, hands-on IC
