Asistente MEAL de Rendición de Cuentas a Poblaciones Afectadas (AAP)
Core
Manage feedback and accountability mechanisms (AAP) for populations affected by the Venezuelan humanitarian crisis, ensuring accessibility, confidentiality, and adherence to institutional standards.
Role type
MEAL Assistant (Accountability to Affected Populations)
Builds
Feedback loops, complaint management systems, and community satisfaction surveys for IRC programs in Venezuela.
Domain
Humanitarian aid / Crisis response / Venezuela
Deliverable
client delivery
Required skills
Data management, quality control, community engagement, survey design, stakeholder coordination, risk analysis, documentation management
Preferred skills
Experience with CommCare, knowledge of AAP/PEAS standards, technical assistance to partners
Technologies
CommCare
Responsibilities
Receive, register, classify, refer, and follow up on feedback, complaints, and claims; monitor response times and case closure; conduct quality controls on feedback data; implement satisfaction surveys and focus groups; provide technical assistance to implementing partners on AAP standards; coordinate follow-up actions with program teams; identify risks and improvement opportunities from community feedback; ensure proper storage of documentation.
Seniority
Junior, hands-on IC