Special Ops Client Specialist
Core
Providing post-sale technical and non-technical customer service and support via phone, chat, text, or in-person at distribution centers for business and end-consumer customers.
Role type
Special Ops Client Specialist (Customer Support)
Builds
Customer support services for medical product customers
Domain
Medical devices / Healthcare
Deliverable
client delivery
Required skills
Customer service, technical support, issue analysis and resolution, operational procedures knowledge, liaison coordination
Preferred skills
Vocational or technical education, ability to work with limited supervision, training capability
Technologies
Phone systems, online chat platforms, text messaging tools, distribution center systems
Responsibilities
Respond to high volume of low complexity inquiries via call center; analyze and resolve lower volume of higher complexity customer issues; act as liaison between customers, production, and distribution departments; provide technical and non-technical support in walk-in service centers.
