Monitoring & Observability Operations Manager
Core
Develop and maintain a resilient, compliant 24x7 monitoring and observability function protecting critical medical-device platforms, patient-facing applications, SAP, and infrastructure services.
Role type
Senior Manager, Monitoring & Observability Operations
Builds
24x7 monitoring service, service model, standard runbooks, dashboards, and actionable alerting
Domain
Healthcare IT / Medical Devices / Infrastructure Operations
Deliverable
dashboards & analysis
Required skills
Observability strategy, NOC/SOC operations, ITIL practices, L1 team management, GxP compliance, risk management, automation/AIOps
Preferred skills
LogicMonitor, Greylog, ITIL v4 Foundation, cloud/infrastructure certifications
Technologies
LogicMonitor, Greylog, SAP
Responsibilities
Develop multi-year observability vision and tooling roadmap; manage 24x7 service delivery, SLAs, and escalation; build and lead L1 operations team; ensure GxP, ITIL, and cybersecurity compliance; drive AIOps and operational analytics
Seniority
Senior, hands-on IC with people leadership