Customer Quality Specialist
Core
Support the deployment of quality strategy, culture, and systems to achieve and exceed customer expectations while ensuring sustainable operations in the Electrification Business.
Role type
Customer Quality Specialist
Builds
Quality systems, tools, and competent teams for the local organizational unit
Domain
Manufacturing / Electrification
Required skills
root cause analysis, quality data analytics, risk identification, continuous improvement, corrective action implementation, structured problem-solving documentation, SAP, Microsoft Office, Power BI, Lean Six Sigma
Preferred skills
Green Belt Certification, experience with switchboards, motor control centers, or low-voltage electrification systems
Technologies
SAP, Microsoft Office, Power BI, 8D reports, A3, Ishikawa diagrams, 5 Why analysis
Responsibilities
Support communication relevant to quality management, identify and address risks and opportunities related to quality management, use quality data analytics to identify risks and non-conformances, facilitate resolution of customer cases through root cause analysis and corrective actions
Seniority
Mid-level, hands-on IC