Customer Service Representative – Spare Parts Mining and Material
Core
Process spare parts inquiries, quotations, and orders for automation products (drives, motors, PLCs, robotics) while serving as a liaison between customers, logistics, and supply chain teams.
Role type
Customer Service Representative (Spare Parts)
Builds
Accurate order processing, quotations, and timely delivery of spare parts for industrial automation customers.
Domain
Industrial Automation / Mining and Material
Deliverable
client delivery
Required skills
ERP/CRM proficiency, order management, technical documentation interpretation, supply chain coordination, pricing accuracy, stakeholder liaison
Preferred skills
SAP experience, automation/electrical equipment support, supply chain/logistics background, ABB product familiarity
Responsibilities
Serve as primary contact for spare parts inquiries; prepare and issue quotations; process purchase orders in ERP/CRM; track order status and logistics; validate part numbers and compatibility; coordinate with suppliers and warehouses.
Seniority
Mid-level, hands-on IC