Case Administrator
Core
Administrative specialist managing high-volume short-term disability claim setup and documentation review for Sun Life's Group Benefits Claims Shared Services team.
Role type
Mid-level administrative claims processor
Builds
Short-term disability claim files and documentation packages
Domain
Insurance / Employee Benefits
Required skills
Claim documentation review, file creation, missing information follow-up, system setup (Ultera, CHESS, GCS), special handling policy application, process analysis
Preferred skills
Microsoft Excel, Microsoft Word, Windows proficiency, independent problem solving, training new hires
Responsibilities
Review new and existing claim documentation, create claim files, follow up for missing information, provide support to Case Managers on adjudication tasks, set up new STD claims in systems, participate in department initiatives, provide input and recommendations to management on business processes