Contact Center Representative
Core
Answer inbound calls for client companies to resolve basic inquiries on leaves of absence and disability, referring complex questions to specialized support teams.
Role type
Contact Center Representative
Builds
Claims-related administrative assistance and client service interactions
Domain
Insurance and employee benefits
Deliverable
client delivery
Required skills
Customer service, call handling, multi-tasking, technology platform navigation, claims administration basics
Responsibilities
Drive timely resolution of various call types, document calls clearly, engage other departments for complex issues, maintain understanding of clients and products
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