Technical Analyst 4 (Network Operations)
Core
Provide operational support, monitoring, and troubleshooting for global enterprise network services to ensure stability, availability, and performance for Sun Life's digital enterprise.
Role type
Senior Network Operations Engineer (Enterprise)
Builds
Reliable global network connectivity and operational services for Sun Life Financial
Domain
Financial Services / Enterprise Network Operations
Required skills
Firewall and Load Balancer management, Cloud networking (AWS), Incident Management, Capacity planning, Fault isolation, ITIL processes, Vendor management, Network documentation
Preferred skills
Advanced reasoning, Lateral thinking, Morphological analysis, High-pressure situation management
Technologies
Cisco Data Centre, Checkpoint, F5 LTM/AFM/GTM, AWS, Netskope, AlgoSec, ScienceLogic, LiveNX, LiveAction, MPLS, BGP, OSPF, HSRP, SIP, 802.1X
Responsibilities
Monitor, troubleshoot, and resolve network incidents and service degradations; Perform fault isolation, remediation, and capacity planning; Support solution implementation and transition activities including documentation; Collaborate with engineering teams and vendors for service delivery; Contribute to network strategy and operational process improvements.
Seniority
Senior, hands-on IC