Director of Desktop System Management
Core
Lead global endpoint architecture, IT support, and user technology operations to ensure a productive, secure, and seamless experience for the worldwide employee workforce across macOS, Windows, and Linux.
Role type
Director of Desktop System Management (Strategic IC with team leadership)
Builds
Enterprise endpoint systems, zero-touch onboarding pipelines, self-service support tools, and global IT support verification standards.
Domain
Enterprise IT Operations, Endpoint Security, Identity Management
Required skills
Enterprise endpoint management (macOS/Windows), MDM/UEM strategy (Jamf Pro, Microsoft Intune/SCCM), Identity & Security integration (Okta, Yubikey), Service Desk governance, Team leadership, Process modernization
Preferred skills
None stated
Technologies
Jamf Pro, Microsoft Intune, SCCM, Okta, Yubikey, Jira Service Management, ServiceNow
Responsibilities
Lead and optimize end-to-end New Hire Onboarding automation; Direct global Global Service Desk (GSD) operations and establish verification standards; Oversee development of user-facing automation tools (e.g., Password Reset Tool); Collaborate with Security teams to enforce endpoint protection and zero-trust policies; Recruit and mentor desktop engineering and IT service delivery teams; Drive SLA/SLO accountability for tickets, hardware assets, and endpoint compliance.
Seniority
Director, strategic leadership & team management