Operations Consultant
Core
Support the implementation and ongoing administration of the Benefitfocus eExchange Platform for health plan clients to manage enrollment data exchanges.
Role type
Client-facing operations consultant (SaaS implementation)
Builds
Enrollment data exchange solutions for health plans, brokers, and employers
Domain
Health insurance / Benefits administration / SaaS
Deliverable
product features
Required skills
Project implementation methodologies, Microsoft Office proficiency, Client relationship management, Troubleshooting operational issues, Solution configuration, Multi-priority management
Preferred skills
ANSI 834 enrollment files knowledge, Salesforce experience, Insurance/benefits/healthcare industry experience, Client implementation support experience
Technologies
Benefitfocus eExchange Platform, Salesforce, Microsoft Office (Outlook, Excel, Word, PowerPoint)
Responsibilities
Enforce and communicate business requirements for health plan partners, Facilitate project meetings for implementations and renewals, Assess client needs and recommend solutions, Partner with customers to troubleshoot and resolve technical issues, Lead client calls to validate enrollment file exchanges, Manage multiple priorities across various systems
Seniority
Mid-level, hands-on IC