Field Service Engineer
Core
Execute service, installation, testing, repairing, and maintenance of standard industrial separation and heat exchange products (High-Speed Separator, Decanter, Plate Heat Exchanger) at customer sites.
Role type
Field Service Engineer (Industrial Separation & Heat Exchange)
Builds
Service and maintenance of physical industrial equipment modules and systems
Domain
Industrial machinery (separation, heat exchange) + Field Service
Deliverable
physical/clinical work
Required skills
Troubleshooting, mechanical repair, electrical repair, preventive maintenance, condition monitoring, technical reporting, customer communication, travel management
Preferred skills
Sales opportunity identification, spare parts recommendation, implementation of new service methods
Technologies
High-Speed Separator, Decanter, Plate Heat Exchanger, Service Bulletin systems
Responsibilities
Troubleshoot, maintain, and repair standard products at customer sites; Perform plant audits and preventive maintenance; Investigate and resolve mechanical, electrical, and system process problems; Prepare and execute service jobs efficiently; Provide technical support via phone and email; Write and obtain signatures on service and technical reports; Capture installed base data and communicate sales opportunities; Recommend spare parts purchases; Execute services in Service Centres when required; Report unsafe practices and incidents.
Seniority
Mid-level, hands-on IC
