Order Coordinator
Core
First-line support role ensuring timely customer responses and accurate order processing for parts and shipping.
Role type
Order Coordinator
Builds
Customer order fulfillment and shipping logistics
Domain
Industrial equipment / Manufacturing
Deliverable
product features
Required skills
Customer interaction, Order entry, Order confirmation, Order modification, Status tracking, Shipping instruction management, Documentation handling, Escalation routing, Continuous improvement support
Preferred skills
None stated
Technologies
Service Now
Responsibilities
Enter customers' orders, Secure order confirmations, Facilitate order changes, Provide updates on order status, Proactively follow-up on orders based on local reports/tasks, Obtain and manage shipping instructions, Acquire and provide standard order and shipping documentation, Ensure proper routing of escalations in Service Now to the correct departments, Drive/Support continuous improvement activities identified