Technical Product Lead
Core
Owns the product strategy, roadmap, and technical direction for embarkation and port operations systems supporting guest check-in, boarding, debarkation, and terminal operations across cruise lines.
Role type
Senior Technical Product Lead (Embarkation & Port Operations)
Builds
Embarkation and port operations applications and systems for cruise vessels and terminals
Domain
Hospitality / Cruise Industry / Maritime Operations
Deliverable
production ML models | product features
Required skills
Product strategy and roadmap ownership, team leadership (5+ developers), stakeholder management, vendor relationship management, incident and defect resolution, budget management, Agile delivery, system architecture understanding, IT governance and security compliance
Preferred skills
Experience with distributed shipboard/hotel environments, managing vendor-delivered systems, familiarity with e-ticketing/boarding solutions, biometric identity systems, port/terminal operations technology, SPMS (Fidelio/Otalio)
Technologies
Fidelio, Otalio, SPMS, biometric systems, e-ticketing platforms
Responsibilities
Define product vision and roadmap; lead and mentor a team of developers; manage vendor relationships and integration; oversee incident resolution and defect queues; coordinate change management and deployments; manage development capacity and sprint planning; ensure compliance with IT security and data standards; oversee shipboard and terminal IT assets; report to executive leadership
Seniority
Senior, hands-on IC with management responsibilities