Front Desk Agent - Wakulla Springs
Core
Handle front desk operations including guest check-in/out, reservations, and switchboard duties for a hospitality facility.
Role type
Front Desk Agent
Builds
Guest services and administrative support for hotel/resort operations
Domain
Hospitality
Deliverable
product features
Required skills
Guest registration, reservation management, cash handling, conflict resolution, multi-tasking, phone communication
Preferred skills
Clerical skills, computer proficiency, up-selling techniques
Technologies
Reservations system, POS system
Responsibilities
Check guests and vendors in and out, manage phone activity and walk-in traffic, register and assign rooms, verify charges and collect payment, balance cash at shift end, resolve guest complaints, coordinate with housekeeping
Seniority
Entry-level, hourly associate
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