Guest Service Agent - Ticketing, Box Office
Core
Provide customer service and manage ticket sales transactions at onsite counters and self-service kiosks for Marina Bay Sands.
Role type
Guest Service Agent (Ticketing)
Builds
Ticket sales transactions and guest services
Domain
Hospitality / Entertainment
Deliverable
product features
Required skills
Cashiering, ticketing system operation, payment processing, customer service, incident resolution, team training
Preferred skills
Hospitality education, multilingual communication, Microsoft Office proficiency
Responsibilities
Attend to walk-up ticket sales and enquiries, perform cashiering duties, reconcile self-service kiosk sales, redeem tickets for club members, guide and train casual staff, resolve incidents or escalate to supervisors
Seniority
Entry-level, hands-on IC
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