Front Line Manager - F&A - I2C 4B
Core
Manage front-line operations for billing, collections, and accounts receivable, ensuring target achievement and stakeholder relationships.
Role type
Front-line manager (F&A)
Builds
Cash collection strategies and operational processes
Domain
Financial Services / Accounts Receivable
Deliverable
dashboards & analysis
Required skills
Accounts Receivable Management, People Leadership, Data Analytics, Lean Six Sigma, Client Relations, Deductions Management, Data Visualization
Preferred skills
Process improvement, Team training and development
Responsibilities
Implement and enforce billing experience and collection strategies; manage end customer interactions for past due amounts; meet monthly/quarterly/yearly collection targets; manage customer and regional stakeholder relationships; handle invoice dispute balancing; lead conference calls with regional financial managers; participate in country/region governance meetings; manage team performance, motivation, and deliverables; drive operational improvements via Lean and Six Sigma projects; analyze KPIs from CRM systems to guarantee SLAs; handle escalation tickets and issue resolution; manage talent development, appraisals, and succession planning.
Seniority
Front-line manager, hands-on leadership