Delivery Manager - Service Desk N 4D
Core
Administer and maintain the ServiceNow platform to ensure IT Service Management (ITSM) processes, platform stability, and data integrity.
Role type
ServiceNow Administrator (ITSM)
Builds
ITSM workflows, incident/request/change/problem management modules, and user access controls.
Domain
IT Service Management (ITSM)
Required skills
ServiceNow administration, ITSM process support, JavaScript (ServiceNow scripting), update sets management, environment promotion, troubleshooting, integrations (Import Sets/Transform Maps), documentation, collaboration with developers and process owners.
Preferred skills
ServiceNow Certified System Administrator (CSA), CMDB/Knowledge Management/Service Portal experience, REST/SOAP integrations, ITIL Foundation.
Technologies
ServiceNow, JavaScript, Flow Designer, Import Sets, Transform Maps, REST, SOAP.
Responsibilities
Administer and maintain the ServiceNow platform; Configure and support core ITSM modules (Incident, Request, Change, Problem); Manage users, groups, roles, and access controls; Create and maintain forms, fields, business rules, client scripts, UI policies, notifications, and workflows; Perform platform upgrades, patching, and testing; Troubleshoot issues and analyze root causes; Support integrations and data imports; Maintain documentation; Collaborate with developers and service desk teams.
Seniority
Mid-level, hands-on IC
