Sr. Developer - Application Development Microsoft N 4B
Core
Design, develop, configure, and customize Microsoft Dynamics 365 Customer Engagement (CE) solutions specifically for Contact Center operations.
Role type
Senior IC Dynamics 365 CE Contact Center Developer
Builds
Omnichannel contact center experiences, unified routing, case management, and Power Platform workflows for customer service teams.
Domain
Enterprise Software / Customer Service / Contact Center Technology
Deliverable
product features
Required skills
Microsoft Dynamics 365 CE, Dynamics 365 Contact Center & Omnichannel, Unified Routing, Dataverse, Power Platform (Power Apps, Power Automate), JavaScript/TypeScript, Plugins/C#/ .NET, REST/OData APIs, Azure Integration Services, PCF Controls, Solution Management (ALM)
Preferred skills
Copilot/AI capabilities within D365, Customer Insights, SLA/Entitlement configuration, Data migration
Technologies
Microsoft Dynamics 365, Power Platform, Azure, Dataverse, JavaScript, C#, .NET, REST, OData
Responsibilities
Design and customize D365 CE for contact center operations; Configure omnichannel capabilities (voice, chat, SMS, email); Implement unified routing and SLAs; Develop Power Automate workflows and custom plugins; Integrate with external systems via APIs; Troubleshoot application and integration issues; Manage solution lifecycle across environments.
Seniority
Senior, hands-on IC