Sr. Associate - Customer Care - Collections 5B
Core
Contact customers with overdue accounts via phone, email, and letters to initiate collections and negotiate repayment terms.
Role type
Senior individual contributor debt collector
Builds
Cash inflow for clients
Domain
Financial services / Debt collection
Deliverable
client delivery
Required skills
Account maintenance, Credit underwriting, Loan servicing, Cash application, Dispute resolution, Regulatory compliance
Preferred skills
Banking capital markets, Personal banking, Retail banking, Wealth management
Technologies
CRM systems, Collections systems
Responsibilities
Reach out to customers with overdue accounts using phone, email, and letters; Negotiate repayment terms and settlements; Monitor accounts for overdue payments and credit irregularities; Reconcile account balances with customers; Investigate and resolve customer complaints or disputes; Prepare and submit regular collection activity reports; Meet or exceed daily, weekly, and monthly collection targets and KPIs.
Seniority
Senior, hands-on IC