Associate - Customer Care - Sales & Support 5A
Core
Handle incoming customer queries via phone, email, chat, or social media to provide accurate information, resolve complaints, and maintain customer records.
Role type
Associate Customer Care Representative
Builds
Customer support interactions and retention
Domain
B2B Services / Customer Support
Deliverable
client delivery
Required skills
Customer Care, English (Upper Intermediate B2), Data Management, Issue Resolution, Quality Assurance, Customer Retention, Feedback Collection
Preferred skills
APICS CSCP, ServiceNow Certified Implementation Specialist, ITIL Foundation, Professional Customer Service (PCS)
Responsibilities
Handle incoming customer queries via phone, email, chat, or social media; Resolve customer complaints efficiently and escalate issues when necessary; Maintain documentation and update customer records accurately in the CRM; Prepare reports on customer feedback, issues, and service efficiency; Identify opportunities to upsell or cross-sell products or services; Suggest improvements in customer service processes based on customer interactions.
