Front Desk Hospitality Agent
Core
Front Desk Hospitality Agent serving as the face of Sonder, guiding guests through tech-enabled stays and resolving on-site issues.
Role type
Front Desk Agent (Hospitality)
Builds
Guest check-in/out, on-site support, and property operations for Sonder accommodations
Domain
Hospitality / PropTech
Deliverable
client delivery
Required skills
Guest interaction, problem solving, computer literacy, administrative support, physical stamina (lifting 50 lbs, standing/walking)
Preferred skills
Proficiency in languages other than English
Responsibilities
Guide guests through technology-rich experiences, handle guest calls/SMS/chats, resolve complaints, assist with inquiries, support building leadership with admin tasks, perform housekeeping audits and inventory checks, maintain cleanliness of guest and back-of-house spaces, travel between properties
Seniority
Individual Contributor
