Branch Manager - Melbourne Branch
Core
Lead and drive business growth for a health insurance branch in Melbourne, focusing on member acquisition, service excellence, and team leadership.
Role type
Branch Manager (Health Insurance)
Builds
Health insurance products (Health, Life, Overseas) and member services
Domain
Health Insurance / Financial Services
Deliverable
client delivery
Required skills
team leadership and coaching, business development and sales strategy, customer service and complaint resolution, branch operations management, budget management, stakeholder relationship building
Preferred skills
multi-lingual capabilities, adaptability to changing work practices, intermediate to advanced computer skills (MS Office, Outlook, Teams)
Responsibilities
Develop membership growth strategies to achieve sales budgets; Engage in external acquisition-focused activities including local marketing and corporate client events; Drive first point resolution for member enquiries and resolve complaints; Ensure branch resourcing aligns with member servicing requirements; Develop and maintain a highly engaged team with regular feedback; Manage branch operations within the expense budget; Propose improvements to sales, workflow, or distribution
Seniority
Mid-Senior, hands-on IC