Member Care Consultant
Core
Provide exceptional phone-based member care and service for a health fund, resolving concerns and promoting products.
Role type
Customer service representative (health insurance)
Builds
Member support interactions and product promotion for a health fund
Domain
Health insurance / Contact centre
Deliverable
client delivery
Required skills
Verbal communication, empathy, problem-solving, KPI management, sales/promotion experience, resilience
Preferred skills
Understanding of private health insurance, solutions-focused mindset
Responsibilities
Engage with members within quality guidelines, resolve concerns and complaints, identify member pain points, promote HCF products and services, manage member expectations, meet clear targets
Seniority
Individual Contributor
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