Manager, SMB Sales
Core
Manage and administer operational policies and procedures to ensure high-quality, accurate transportation services for customers while optimizing staffing and labor costs.
Role type
Senior IC operations manager (logistics/transportation)
Builds
Operational workflows and service delivery for shippers and carriers
Domain
Transportation and logistics
Required skills
supervisory experience, staffing management, operational metrics analysis, process efficiency improvement, budget management, disciplinary action, hiring/termination
Preferred skills
Bachelor's degree in Transportation/Supply Chain, travel availability, new software proficiency, complex data analysis
Technologies
system tools, software applications
Responsibilities
Assess and adjust staffing requirements to maintain service quality and minimize labor costs; oversee supervisory functions including mentoring and metrics review; act as liaison between Account Managers and operational staff; coordinate procedure changes and quality initiatives; identify process efficiencies and implement with System Engineers; analyze quantitative information to resolve issues; maintain departmental budget and participate in planning; handle disciplinary issues and participate in hiring/termination processes
