Program Management Specialist
Core
Primary point of contact for campus customers and staff in a 24/7 Customer Response Center, receiving, processing, and routing service requests while monitoring building and life-safety systems.
Role type
Program Management Specialist (Operations Center)
Builds
Operational continuity and emergency response coordination for campus facilities
Domain
Higher Education Facilities Management
Deliverable
client delivery | dashboards & analysis
Required skills
incident management, dispatch coordination, building systems monitoring, data documentation, multi-channel communication, shift scheduling, emergency response support, work order tracking, stakeholder liaison, procedural compliance
Preferred skills
inbound customer service, call center operations, facilities/maintenance environment experience, computerized work management systems, high-volume service coordination, radio/phone communication, record keeping, cross-department collaboration, escalation path management
Technologies
AssetWorks, building monitoring alarm platforms, communications equipment, office automation software